Refund policy

Return and Refund Policy

At Perfectly Gifted, we want you to be happy with your purchase. If something isn't right, please contact us and we'll be happy to help.

1. Returns and cancellations

If you change your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your cancellation right, please contact us in writing within this period using the contact details below.

Once you've notified us of your cancellation, you have a further 14 days to return the goods.

Items should be returned in good condition, with all accessories and components included. Please take reasonable care when handling and repackaging fragile items.

You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the goods.

2. Return postage

For returns due to a change of mind, you are responsible for the cost of return postage, provided this was disclosed before your purchase.

We recommend using a tracked and adequately protected delivery service, particularly for fragile or valuable items. Please keep your proof of postage.

3. Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, is incorrect or does not match its description, please contact us as soon as reasonably possible.

Please include your order number and, if possible, photographs of the item and packaging to help us resolve the issue.

Please do not dispose of the item or packaging until we've had an opportunity to assist.

We will arrange an appropriate resolution in accordance with your statutory rights. Where a return is required for faulty, damaged or incorrectly supplied goods, we will cover reasonable return costs.

Your statutory rights are not affected by this policy.

4. Refunds

When you validly cancel an order under the applicable cancellation rules, we will refund the amount due, including the original standard delivery charge where required by law.

If you selected a more expensive delivery option, we only need to refund the cost of our least expensive standard delivery option.

Refunds will be made using your original payment method, unless otherwise agreed, without an additional refund fee.

For cancelled goods, refunds will be issued within the legally required timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

For faulty or incorrect goods, refund and remedy arrangements will follow your applicable consumer rights.

5. Items that cannot be returned under the change-of-mind cancellation right

Some items may be excluded from the statutory cancellation right, where permitted by law. This can include goods made to your specifications or clearly personalised items.

Any applicable exclusions will be explained before purchase.

These exclusions do not remove your rights if goods are faulty, damaged or not as described.